Philosophy

Success!

I love books and I love learning. I get in these moods when I run to the bookstore and purchase 10 books at a time. I’m not a library guy. I need to possess them! The other day I stopped by the local bookstore and hit the magazine racks. I looked at INC and Entrepreneur magazines and then found one called SUCCESS. This month’s issue has author Jim Collins on the cover. He wrote the number one business book in the world, Good to Great. If you’re looking for inspiration, grab this month’s issue of SUCCESS. I’m definitely going to become a subscriber.

This month’s issue has the following leadership experts: John Maxwell, Mel Robbins, Jim Cathcart and Tony Hseih (Zappos) to name a few. Tony was named SUCCESS 2009 Achiever of the Year. A great choice. Tony started the online shoe sensation Zappos and sold it to Amazon.com for $1.2 billion. Not bad for a few years work! He’s still acting president. His philosophy: Create Fun, Deliver WOW!

Currently Tony is on a quest to better understand the art of happiness. I love it! He says in the article, “The thing we realized this year that sort of ties everything together is that customer service is about making customers happy, and the culture is about making employees happy. So, really, we’re about trying to deliver happiness, whether it’s to customers or employees, and we apply that same philosophy to vendors as well.”

Tony has a culture of Servant Leadership (how I label it). If you like this message, go to the website: www.mondaymm.com  There you’ll find my interview with Servant Leader guru, Jim Hunter. Jim has written books that have sold more than 3 million copies worldwide. He is all about creating a Servant Leadership culture based on leadership and accountability.

Are you out to be a manager or an exceptional leader? If you subscribe to Wisdom On Wednesday, I’m guessing you’re the latter. If that’s true, keep learning and keep improving!

Joe Kiedinger

ACTION PLAN: Get that SUCCESS subscription!

The Momentum Is Building!

Yesterday I had the privilege of spending the day with Viterbo University professors Thomas Thibodeau and Richard Kyte. Tom is the director of the Servant Leadership Masters program and Rick is the head of the Ethics Program. They shared with me the exciting and inspirational stories of companies that truly care about the individuals in their care. Together we dreamed of creating a Servant Leadership consciousness that permeates local government, education and business. Can you imagine? Every person out to serve the legitimate needs of those around them?

Thibodeau and Kyte shared with me a couple dozen stories of business leaders wanting to make a positive impact in the lives of their employees. It was truly an inspiring conversation. We are bombarded with the media telling us how bad education is, how bad health care is and how we should be angry with government. At the end of the day, most of us can only truly rely on one thing and that is how are WE doing in serving others? How are WE making a positive impact in the lives of those around us?

Recently I wrote about the power of Buckers. These are people who were given a poor parenting model by their fathers growing up. However, they made the decision to not accept this poor model and to create their own which leads to a better life. I am now asking all of you who read this to Buck the media programming that has been so draining on public morale. I know times are tough now for so many, but what can you do right now to make another’s life better? Do not accept how BAD things are—instead focus on the GOOD that is happening in the world. I want to thank Tom and Rick for recharging my batteries of hope. I was reminded that I am not alone on this journey. Others are riding the same bus!

Joe Kiedinger

ACTION PLAN: Find the good in today!

Are you a Bucker?

The term “bucker” typically brings to mind someone who is not paying his or her taxes or who goes against the status quo in general. Bucking something, though, is different from being a bucker. The bucker I’m talking about is someone who can be defined as a true bucker. Let me explain.
 
True buckers are people who defy the programming given to them by their fathers while growing up. For example, a child had a father who was constantly belittling and negative in his behavior toward others in the family.  This bad dad disrespected his wife on a regular basis and always put his needs above his family’s needs.
 
At some point, usually around 13-15 years of age, this child identifies this poor disrespect program and says to him or herself, “I will never be like him!” These children say this silently to themselves or directly to the parent. Buckers are some of the most successful people in the world.
 
They are successful because at a young age they had to identify poor programming and rewrite the rules for themselves, usually by simply doing the opposite of what the bad dad would do. Dad disrespects mom, so “bucker son,” as an example, marries and respects and cherishes his wife.
 
Are you a bucker? Did you receive poor programming growing up, identify it and then rewrite the book of your life? Can you share with me your “bucker moment”—the time when you realized you would not accept the current information you were receiving about life? I’d like to hear from you. You’re rare and oh so cool! I have the upmost respect for you.
 
Joe Kiedinger
 
ACTION PLAN: If you wish to learn more about the importance of good parenting and the role a mom and dad play in a child’s life, read Emotional Intelligence.

Frank Sinatra was right on!

“That’s life, that’s what all the people say. You’re riding high in April shot down in May…” Ah yes, the immortal words of the legendary Frank Sinatra. I don’t know about you but sometimes I can feel defeated and sorry for myself. And then, like some imaginary friend, good news finds its way to me and I’m high on life! I’ve grown to truly appreciate my down times and high times. Many people like to live somewhere in the middle. I’m not one to celebrate extreme highs or extreme lows; however, how cool does it feel when things are really cranking!

How does it feel to you when things are really heading south? I find that the greatest joys and accomplishments come out of these low points when you challenge yourself to figure out a way to take a perceived negative situation and turn it into a positive outcome. I mean, what glory is there in muddling along through life in the middle? No real highs and no real lows? It’s numbing is what it is.

Celebrate your victories and your defeats for it’s out of the latter that the former are so much sweeter!

Joe Kiedinger

ACTION PLAN: If you’re on a low, figure it out. If you’re on a high, enjoy it while it lasts! It’s a fun ride… WEEEE!

The Most Powerful Leadership Tool

I am ready to tell you more about my nearly three-year journey of creating a tool to help people lead. Let’s be clear on something first, though: Being a manager is not the same as being a leader. You can manage yourself, you can manage things and you can manage processes, but you can’t manage another person. All you can do is lead other people. This is the biggest misunderstanding in corporate management today. Too many managers are exactly that—managers. They are not leaders.

 I have seen and coached managers to become great leaders, and I can tell you the people in their care were ready for their leadership, starving for it actually. Everyone who reports to you is ready right now for you to become the leader you were designed to be. I say designed because most of you already know the tenants of leadership.

 Bob Chapman, CEO of Barry-Wehmiller, reminded me that being a good leader is no different than being a good parent. We raise our children to think for themselves. We praise them when we catch them doing things right. It doesn’t change in the workplace. In the same way we want the best for our kids, shouldn’t we want the best for our associates too? Of course we do. We just don’t know how to talk to our associates like we do our own kids.

 That’s where my new invention comes into play. People will allow you to lead them if—  and only if—their base motivations are respected and supported. Furthermore, we all have rules that govern our acceptance of any interaction with another person. The problem is there is no tool in America today (or for any other country for that matter) that gives you a peek into another person’s core motivations and rules of engagement. Until now! Please welcome the About Me Card presented by a new company, About Me International.

 We have been experimenting with a process of creating a corporate culture based on acceptance and support. Our early adopters are praising the program. You can download a white paper at aboutmecard.com to learn more. How does it work? Imagine being able to understand a person’s motivations in 15 minutes, along with the individual’s rules of engagement. How would that change how you currently interact and motivate each of your associates? Instead of spending months or years trying to figure each one out, you could understand each individual in 15 minutes.

 We are about to enter our beta testing of the new software and will be holding a major event introducing it to the world in the spring. If you would like to be invited to this World Premiere being held in Green Bay, please contact us and we’ll send you an invitation. It’s been an exciting journey. Are you ready to step up and become the leader you were designed to become? Join me.

Precious lives are in your care

I’ve been humbled. I encourage you to listen to my upcoming interview with Bob Chapman, CEO of Barry-Wehmiller, on my Monday Mastermind show and you will quickly see why. My interview with Bob has truly changed the way I look at leading my people, and I hope it will do the same for you. I’ve found over the years, through your feedback, that subscribers to this publication tend to care about people, so I believe you will find this interview very insightful and even moving.

 I thought I cared about my associates. I give leadership talks every month. I’m averaging about 48 a year and after listening to Mr. Chapman, a successful leader of a billion dollar company, I realized that I have a lot yet to understand. You can never really arrive with this leadership stuff; you can only get better. After interviewing Bob, what truly resonated with me was his intense sincerity for helping people achieve personal and professional enrichment and purpose through the context of his business.

 He calls this approach “People Centric,” and it has changed how I look at leadership. Before Bob’s influence in my life, I thought I understood leadership. I understood it cerebrally. I’ve read all the books so I guess I’m a great leader! Oh boy, was I woken up. The biggest point he made that resonated with me is to look at your employees in the same way you look at your children. Raising a family and raising a business are the same.

 I know that last statement may sound condescending to some with the notion that adults are children. Perhaps some of you translated it from a workaholic point of view with business being as important as family. If you did, you interpreted it wrong.

Bob sees everyone as a precious human being. Like a parent sees their children. We raise our kids to be self-motivated and independent thinkers. Then they grow up, get a job and are told what to do every day. That’s not right.

 Please listen this coming Monday or sign up for my free podcast so it comes automatically to your iPod. I am joining Bob in a crusade to create purpose-driven workplaces. Will you join us?

 Joe Kiedinger

 ACTION PLAN: Tune in Monday for Bob’s interview—it will definitely be worth marking in your calendar. I guarantee it!

How you feel is your reality!

The marketing world tends to overly focus on this notion of perception. You may have heard, “What you perceive is what is real.” I say it’s not perception but feeling that shapes our world. Your best friend makes you feel great. Your favorite perfume makes you feel sexy. That BMW you finally bought makes you feel accomplished. That Rolex you rewarded yourself with makes you feel successful.

So if you agree with the above, then you agree that how you feel is the truth and therefore is your reality. Let’s think about this notion then. If you were to go to work fully understanding that how you make others feel directly effects your quality of life… would you do things differently?

I give you a 100% guarantee that when you go to work and support all those around you: clients, co-workers, support staff… your life will be transformed. The problem today is people don’t know how to lead and serve others. We are so absorbed with our needs, our wants and our inner child—enough already!

I’m keeping this Wisdom really short because the key to happiness is meeting the needs of others: at home, at work and in the community.

Joe Kiedinger

ACTION PLAN: Get out of you for awhile.

Are you the crabby chairlift attendant at work?

Over the holiday, my family went skiing at our favorite Midwest ski destination. I grew up in a family of seven and skiing two weekends a month was the norm. My children run the gamut between experienced and beginners. Alex can snowboard with the best of them while my little girls are becoming masters of the bunny hill.

While my wife was manning the bunny hill, Alex and I decided to head for the summit. Our favorite ski hill has our favorite chairlift: a six-passenger, high-speed chairlift that gets us up lickety split! Because the hill was crowded that day, there was a “helper” attendant who counted off parties of six so the chair was always at full capacity. He would point to people and give them a number, “1-2-3-4-5-6… GO!”

Our first ride up had us positioned on the end (seats 5 and 6), and we didn’t know the attendant was there organizing the lines. We prematurely approached the loading corral before he yelled “go” and as a result we were not properly counted. By the time we realized what had happened, we had managed to back up the line a bit. Crabby (that’s what Alex and I now call him) approached us and said, “I get paid to work here and I don’t like coming out here and counting these lines!”

Alex looked at me and asked, “What does that mean?” Crabby was obviously trying to reprimand us but didn’t know how to articulate his chastising clearly. I told Alex, “I think it means he doesn’t like his job.”

Are you the crabby chairlift attendant where you work? Do you dread going to work? Do you let everyone know it? Believe me when I tell you that you’re not doing anyone any favors by bringing your negativity to work every day—especially yourself!

When you enjoy what you do, you never work another day in your life. I’ve learned that your attitude brings true joy to any job. In my life I’ve been employed as a city lawn maintenance worker, school bus driver, beverage sampler at grocery stores, gymnastics and choir instructor to little kids, and as a dinner theater director and performer. I enjoyed all of these jobs and dedicated myself to being the best employee and contributor that I could at each one.

I know what it’s like to have jobs that you know are not going to be your life’s calling. However, whether you signed up to be a bus driver or a marketing director, you’ve committed yourself to do your best and along with giving your best is bringing a positive attitude to work each day. I applaud all of you who have a positive attitude at work and who focus on your jobs with maximal energy and commitment. I believe it’s the key to a life of happiness and fulfillment.

Joe Kiedinger

ACTION PLAN:  Find your purpose today in what you’re doing.

I’ve been humbled!

If you’ve been following my philosophies for a while, you know I’m on a crusade to drive tension out of the workplace. All of us Prophiteers work very hard to maintain a healthy corporate culture. I’ve been training companies on Servant Leadership for about five years now, but I must admit that I recently had an eye-opening experience that has fully changed the way I explain the benefits of such a program within an organization.

I recently had an opportunity to interview Bob Chapman, who is CEO of Barry-Wehmiller, a holding company for a variety of successful companies, mostly manufacturing. Bob and his team have created an empowered, purpose-driven culture for all who are employed in their care.

Before this interview, I would tell business owners that companies with a strong corporate culture always outperform their non-culture rich competitors. I would tell them they should engage because not only will their people be more efficient but as companies they’ll make more money! Mr. Chapman, however, put me in my place. He shook my tree!

Bob explained to me that many leaders have visited their company to find the solution. Barry-Wehmiller practices an approach called Lean. Bob told me he always asks his visitors why they are interested in creating this type of culture. He said, “If they tell me it’s to make more money, they will surely fail.” He further explained, “Executives who are successful launching Lean do so because they feel a moral obligation to enrich the lives of all associates.”

I was blown away. He began telling me stories of how proud their associates are to work there. I certainly believe that taking a sincere interest in others is key to being a great leader, but I’ve just realized it’s the key to a great life.

I believe there are few things more satisfying in life than when you support self-motivated individuals who contribute ideas and processes of improvement that focus on a single goal. That’s often called “purpose.” What’s your purpose in life? Is what you do fulfilling?

Bob told me that Newsweek did a poll on employment pride in the workplace and only 10% of American workers are proud of where they work. Can you imagine! It’s time to begin a movement of engagement and enlightenment in the workplace. Will you join me?

Joe Kiedinger

ACTION PLAN: Are you enriching other people’s lives?

Walt Disney … what a guy!

My family just returned from a week at Walt Disney World. I am always amazed at the experience the Disney brand delivers. While visiting Hollywood Studios (formerly MGM), I visited a pavilion sharing the history of Walt Disney which included a documentary with Disney himself telling his story.

Amazing! Walt failed a lot as a young entrepreneur. He believed it’s a good thing for a young person to experience failure. It’s a character thing. His first cartoon character was Waldo the Rabbit. Through a patent loophole, he lost the rights to his own character. His sales manager sold it to a competing firm along with all the artists. Walt was in New York when he found this out. He returned to L.A. without a product or artists. His studio was empty.

His wife Lillian was with him for this historic train ride back to L.A., and it was on this ride that Walt drew the first Mickey Mouse. He decided that Mickey would be the first cartoon character to have real emotion and personality.

One thing Walt never sacrificed was quality. With all the cartoons he created, he insisted that his artists spend extra time with details. His brother Roy challenged him often about the expense of such detail. Walt ignored him in this regard, insisting on quality.

While sitting and watching the film, it was humorous for me to watch the 50-something Disney say, “Once we became successful, they finally believed that my ideas were right.”

Disney certainly achieved success—but only by finding the will to persevere through 30 years of on-and-off-again failures.

Do you have the guts it takes to believe in something so strongly that you drive your belief through negative feedback and criticism? Not too many people have this type of passion. As his company grew, Walt Disney was reported to have said to his staff, “Just remember, it all started with a mouse.”

Michael Eisner, former CEO of Disney, is quoted as saying, “No, it started with a man.”

What will be your legacy?

Joe Kiedinger

ACTION PLAN: Time to start putting your dreams in motion. Make small efforts everyday to build your legacy. Whatever that means to you!